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Ithicos Solutions Privacy Policy

Ithicos Solutions' Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Ithicos Solutions anytime you interact with Ithicos Solutions, such as when you visit our website, when you purchase Ithicos Solutions products and services, or when you contact us for support. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Ithicos Solutions respects your privacy.

Why we collect information

We collect information because it helps us to deliver the level of customer service that our customers expect. It enables us to provide convenient access to our products and services and to focus on categories of greatest interest to already existing customers. In addition, information helps us to keep our customers posted on the latest product announcements, software updates, special offers, and events that they may like to hear about.

If you do not want Ithicos Solutions to keep you up to date with Ithicos Solutions news, software updates and the latest information on products and services click www.ithicos.com/contact/myinfo and update your personal contact information and preferences.

What information do we collect and how do we use it

There are a number of situations in which your information may help us to provide you with better products and service. For example:

• We may ask for your information when you are discussing a service issue on the phone with Ithicos SUPPORT, downloading a software update, participating in an online survey, registering your products, or purchasing a product.
• When you interact with Ithicos Solutions, we may collect information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information* and information about the Ithicos Solutions products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue. [*IF YOU PURCHASE THROUGH A THIRD-PARTY SERVICE SUCH AS PAYPAL, YOUR CREDIT CARD INFORMATION WILL NOT BE DIRECT REVEALED TO ITHICOS SOLUTIONS. ITHICOS SOLUTIONS CANNOT BE HELD RESPONSIBLE FOR THE PRIVACY POLICY OR PERFORMANCE OF PAYPAL OR OTHER THIRD-PARTY PROVIDERS.]
• We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers.
• We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and services are of most interest to them.
• We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Ithicos Solutions' products.

Your Ithicos Solutions ID and related information

The Ithicos Solutions website allows you to create an “ Ithicos Solutions ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal Ithicos Solutions ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the Ithicos Solutions Store or register a new product, all you need to do is enter your Ithicos Solutions ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your Ithicos Solutions ID it will be available for all your transactions with Ithicos Solutions globally.

Publicly displayed information is public

If you use a bulletin board or chat room on an Ithicos Solutions website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Ithicos Solutions is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Ithicos Solutions will collect that information from your interaction and the information will become publicly available.

When we disclose your information

Ithicos Solutions takes your privacy seriously. Ithicos Solutions does not sell or rent your contact information to other marketers.

Within the Ithicos Solutions Group

To help us provide superior service, your information may be shared with legal entities within the Ithicos Solutions group globally who will take steps to safeguard it in accordance with Ithicos Solutions' privacy policy.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for Ithicos Solutions to make certain information about you available to companies that Ithicos Solutions has a strategic relationship with or that perform work for Ithicos Solutions to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your information in accordance with Ithicos Solutions' policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Ithicos Solutions website. We retain the right to disclose non-personally identifying demographic and summary information of the type used for statistical analysis by the Department of Labor and industry organizations. Such information will not intentionally expose any of our customers to undesired solicitations by third-party marketers without their permission.

How we protect your personal information

Ithicos Solutions takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The Ithicos Solutions Online Store is hosted by PayPal, Inc. Transactions for Ithicos products purchased through the PayPal site are covered independently by PayPal's Policies. Ithicos Solutions Recommends that customers us an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so when connected to a secured site protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

Integrity of your personal information

Ithicos Solutions has safeguards in place to keep your personal information accurate, complete, and up-to-date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up-to-date by checking at www.ithicos.com/contact/myinfo. You may request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at info@ithicos.com.

CHILDREN

Ithicos Solutions does not knowingly do business with or collect information from children under 18. If a minor submits information to Ithicos Solutions and we learn of it, we will attempt to delete the information as soon as possible.

Cookies and other technologies

As is standard practice on many corporate websites, Ithicos Solutions website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit the Ithicos Solutions Store. Information such as your country and language helps us TO provide a more useful online shopping experience. And your contact information, product serial numbers, and information about your computer helps us register your products and provide you with customer service.

Cookies can be disabled, at the user's discretion, within most modern web browsers. Please see your browser's help feature for instructions on how to do this. Please note that certain features of the Ithicos Solutions website will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Ithicos Solutions will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Ithicos Solutions website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in any email that you receive from us. Alternatively, some modern web browsers allow for html features to be disabled as a preference option.

In addition we may use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. 

Our commitment to your privacy

Ithicos Solutions takes protecting your privacy seriously. To make sure your personal information is secure, we communicate these guidelines to Ithicos Solutions employees and strictly enforce privacy safeguards within the company. In addition, Ithicos Solutions supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.

International users

Ithicos Solutions abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. The following link provides more information about the U.S. Department of Commerce Safe Harbor Program. 

The Ithicos Solutions website has links to the sites of other companies. Ithicos Solutions is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about Ithicos Solutions' Customer Privacy Policy or data processing, please contact us at info@ithicos.com. 

If you do not want Ithicos Solutions to keep you up to date with Ithicos Solutions news, software updates and the latest information on products and services click www.Ithicos.com/contact/myinfo and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Ithicos Solutions may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.